Shipping policy

Pearwood Shipping Policy

Pearwood is dedicated to delivering your orders quickly and securely. We work with trusted global shipping partners to ensure your products arrive in perfect condition. By placing an order with Pearwood, you acknowledge and accept the terms outlined below.

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Proof of Shipment: Once your order is dispatched, a tracking number will be sent to your email. This tracking information serves as official confirmation that the order is in transit and the shipment has been executed.
  • Tracking Activation: Please allow 24–48 hours for the tracking information to update in the carrier's system after you receive your shipping confirmation email.
  • Order Cancellation: Orders can only be modified or cancelled before they are processed and dispatched. Once an order has been shipped (and a tracking number is generated), it can no longer be cancelled. If you wish to cancel an order that has already been dispatched, please wait for the package to be delivered and follow our Return Policy to process a return.

2. International Shipping & Customs

We ship worldwide to bring vibrant colors and premium hair care to customers everywhere.

  • Customs & Duties: International delivery times vary by destination and local customs processing. Any customs duties, taxes, or import fees imposed by local authorities are the sole responsibility of the recipient.
  • Non-Refundable Issues: Delays, inspections, or refused packages due to customs fees do not qualify for refunds, returns, or chargebacks.

3. Missing, Damaged, or Not Received

We take great care in packaging, but we understand issues can happen during transit.

  • Damaged or Leaking Items: Claims for damaged or heavily leaked products must be reported to support@Pearwood.com within 30 days of delivery with supporting documentation (clear photos/videos).
  • Packaging Note: Minor damage to the external packaging (the box) during transit does not qualify for a replacement or refund if the product itself is intact and functional.
  • Delivered Status: If tracking shows your order as “Delivered,” responsibility for the package transfers to the recipient. Pearwood is not liable for lost or stolen packages once marked as delivered.
  • Time Limit for Claims: Customers must file a claim with the carrier and provide proof of loss. All claims for non-receipt of packages marked as "Delivered" must be reported to Pearwood within 7 days of the delivery date to be eligible for review.

4. Shipping Address Accuracy

Customers are responsible for providing a correct and complete shipping address. Pearwood is not responsible for orders delivered to an incorrect address provided by the customer or for packages returned to us due to being undeliverable.

5. Split Shipments

To ensure the fastest delivery, orders with multiple items may be shipped separately from different warehouses. In such cases, you will receive multiple tracking numbers.

6. Delivery Time

The delivery time for orders varies based on the shipping location. Here’s an overview:

  • USA: 5-8 business days
  • Rest Of The World: 8 - 12 business days

Please note that times are estimates and can vary depending on factors such as local postal conditions, extreme weather events, and any customs processing.

7. Policy Acceptance

By completing your purchase at Pearwood.com, you agree to all shipping terms and conditions stated above. Pearwood reserves the right to update this policy at any time to comply with carrier regulations or international trade laws.